Privacy Policy – Pollyanna Darling
Last updated: August 2025
We take your privacy seriously and follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and protect your personal information when you contact us or book a call.
1. The information we collect
When you interact with us, we may collect:
- Your name
- Email address
- Phone number
- Any details you choose to provide in our contact form, booking form, or through email/phone
- Information relevant to your coaching needs (only if you provide it voluntarily)
We only collect information that is reasonably necessary for us to provide our services to you.
2. How we collect information
We collect personal information directly from you when you:
- Fill out a contact form on our website
- Book a call or coaching session
- Communicate with us via phone, email, or social media
We do not collect your information from third parties without your consent, unless the law allows us to.
3. How we use your information
We use your personal information to:
- Respond to your enquiry
- Provide and manage coaching services
- Arrange bookings and payments
- Send information you have requested
- Maintain business and administrative records
We do not sell, rent, or trade your personal information.
4. Storing and protecting your information
Your information is stored securely in password-protected systems and/or secure physical files. We take reasonable steps to protect it from:
- Misuse, interference, or loss
- Unauthorised access, modification, or disclosure
If we no longer need your information, we will securely destroy or de-identify it unless we are required to keep it by law.
5. Sharing your information
We may disclose your personal information to:
- Service providers who help us operate (e.g., website hosting, booking systems, email services)
- Legal or regulatory authorities if required by law
Any third-party service providers we use are required to handle your personal information in line with Australian privacy laws.
6. Your rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or outdated information
- Request that we delete your information (unless we need to retain it for legal or business purposes)
To make a request, email us at: hello@pollyannadarling.com
7. Website and cookies
Our website may use cookies or similar technologies to improve your experience. You can choose to disable cookies in your browser settings, but some features may not work as intended.
8. Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.
Contact Us
Email: hello@pollyannadarling.com
www.pollyannadarling.com